EMS Event Medical — Staff Onboarding & Induction

Section 01 / 16

WELCOME TO TEAM EMS

This combined Onboarding & Induction app contains everything you need to commence work with EMS Event Medical®. Work through every section, complete the knowledge check at the end, and your result will be emailed to medicalsupport@emseventmedical.com.au.

EMS Event Medical® is a Sydney-based specialist provider of pre-hospital and event medical care, with more than 30 years of operational history across NSW. We deliver clinical and operational coverage at events ranging from Class 1 community events through to Class 4 mass gatherings, and into remote and austere settings across the Pacific Islands.

Whether you are a Doctor, Paramedic, Registered Nurse, Event Medic, EMT, Controller or Medical Support team member, every person in this organisation contributes to the safety and wellbeing of the public we serve. We are proud of our standards and we expect everyone who wears our uniform to uphold them.

Our Values

Patient first — every clinical decision is made in the best interests of the patient.
Professionalism — uniform, conduct, communication and documentation are non-negotiable.
Teamwork — we escalate, we communicate, we look after each other.
Continuous improvement — debriefs are no-blame; learning is the goal.
Compliance — NSW Health, AHPRA, SafeWork NSW and EMS clinical governance frameworks are the floor, not the ceiling.

Organisational Overview

Role	Function
Medical Director	Overall clinical authority and governance
Operations Manager	Day-to-day operational management
Field Manager	On-site operational support to Ops Manager and Medical Support
Logistics Manager	Real-time coordination of medical resources at events — equipment, consumables, drug kits, vehicle and asset deployment
Clinical Governance Committee	Policy, quality and incident review
Event Medical Director	On-site clinical lead for specific events
Controllers	On-site radio dispatchers at festivals — real-time radio comms, patient tracking, inter-agency liaison, MCI coordination. No personnel or roster authority.
Clinical Staff	FACEMs, Doctors, Paramedics, Nurses, Event Medics, EMTs
Medical Support Staff	Logistics, communications, administration — no direct patient care

Note EMS EVENT MEDICAL® and EMSET / RTO 40833 (registered training organisation) are two separate companies. This onboarding covers EMS EVENT MEDICAL® only.

Important You will not be rostered, paid, or permitted on site until every section of this app is completed and your result is emailed to Medical Support.

Read this section in full before continuing.

Section 02 / 16

YOUR DETAILS

These details are recorded with your onboarding result. They must match what you upload to your VTEvents profile and your AHPRA registration (where applicable).

Personal Information

Full legal name *

Preferred name

Email *

Mobile *

Date of birth *

Vehicle registration

Home address *

Role & Qualifications

Primary role applying for *

Shirt size *

AHPRA registration number (if applicable)

AREMT number (if held)

Emergency Contacts

You must provide at least one emergency contact. Two are strongly preferred. These are held confidentially under the Health Records and Information Privacy Act 2002 (NSW).

Emergency contact 1 — name *

Relationship & mobile *

Emergency contact 2 — name

Relationship & mobile

Health Information (Confidential)

Dietary requirements

Allergies (drug / food / environmental)

Medical conditions affecting work (optional, confidential)

Privacy Health information is held under strict confidentiality and is only accessible to the Medical Director and Operations Manager. It will only be used in an emergency or to assess fitness for duty.

Section 03 / 16

DOCUMENTS, ABN & INSURANCES

Every item below must be uploaded to your VTEvents profile before your first shift. Incomplete profiles will not be approved for rostering.

Mandatory Documents

Document	Who	Notes
ABN (Australian Business Number)	All contractors	Screenshot from ABN Lookup or ATO letter. Register at abr.gov.au if you do not have one.
Public Liability Insurance	All staff	Minimum $10 million cover. Certificate of currency in your name or business name.
Professional Indemnity Insurance	Clinical staff	Minimum $5 million cover. Certificate of currency.
Personal Accident / Income Protection	Strongly recommended	EMS does not cover personal injury for contractors.
AHPRA Registration Certificate	Doctors, Paramedics, Nurses	Current and unrestricted.
AREMT Certification	Paramedics, Event Medics, EMTs	Preferred. Must be in your name.
Qualifications & Certifications	All clinical staff	Certified copies — Cert IV, Diploma, Degree, advanced certs.
HLTAID011 — Provide First Aid	All staff (all teams, all roles)	Must be current. Renewed every 3 years.
HLTAID009 — Provide Cardiopulmonary Resuscitation (CPR)	All staff (all teams, all roles)	Must be current. Renewed annually.
Working With Children Check (NSW)	All staff	WWCC number required — register at service.nsw.gov.au.
National Police / Criminal History Check	All staff	Within 36 months.
Passport-style photo	All staff	Plain background — used for VTEvents ID card.
COVID-19 Vaccination Certificate	Where required	From Medicare / myGov. Venue dependent.
Immunisation Records	Clinical staff	Hepatitis B, influenza (current season).
EMS Medications Authority	CCP, ICP, Paramedics	NSW-specific authority where applicable.
Bank account details	All staff	For invoice payment by direct deposit.
Tax File Number (TFN) Declaration	All staff	Submitted to payroll.

ABN Requirement — All Contractors

EMS Event Medical® engages clinical and operational staff as independent contractors. You must hold a valid ABN before commencing work. If you do not have one:

Visit abr.gov.au and apply for an ABN — there is no cost.
Once issued, screenshot your ABN entry from abr.business.gov.au.
Upload to your VTEvents profile under Documents → ABN.
Use your ABN on every invoice you submit through VTEvents.

SafeWork NSW Even as a contractor, you remain a "worker" under the Work Health and Safety Act 2011 (NSW). EMS Event Medical® retains primary duty of care for your safety on event sites. You retain a duty to take reasonable care of yourself and others, follow reasonable instructions, and report hazards. SafeWork NSW: 13 10 50.

Renewal & Annual Requirements

AHPRA registration — must remain current at all times. Notify Medical Support immediately of any conditions, notations or changes.
HLTAID009 (CPR) — renewed annually; evidence to Medical Support before expiry.
HLTAID011 (First Aid) — renewed every 3 years; evidence to Medical Support before expiry.
Police / CHC — every 3 years.
WWCC — must remain current; check expiry in Service NSW.
Insurance — current certificates of currency at all times.
Annual EMS Induction Refresher — required for all staff (notified via VTEvents).

Critical It is your responsibility to track expiry dates. VTEvents sends reminders, but failure to renew on time will result in being stood down from the roster until compliance is restored. You will not be paid for shifts worked while non-compliant.

I confirm I either currently hold, or will hold before my first shift, all the mandatory documents listed above — including a valid ABN, current Public Liability Insurance ($10M min), Professional Indemnity Insurance where applicable ($5M min), current WWCC (NSW), current National Police / Criminal History Check, current HLTAID011 (First Aid) and current HLTAID009 (CPR), and current AHPRA registration where applicable.

I understand it is my responsibility to keep my qualifications, registrations and insurances current and to upload renewed documents to VTEvents before they expire.

Section 04 / 16

NDA & CONTRACTOR AGREEMENT

Read carefully. You cannot commence work without a signed Non-Disclosure Agreement (NDA) and Contractor Agreement on file with EMS Event Medical®.

Non-Disclosure Agreement (NDA)

All EMS staff must sign an NDA before commencing work. The NDA covers:

Confidentiality of patient information and clinical data — governed by the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).
Confidentiality of EMS operational information, event client details, venue arrangements, and commercial matters.
Non-disclosure of proprietary systems — including E.V.E.N.T (the EMS Venue Event Notification Tool), VTEvents, internal protocols, processes, source code, mockups and screen content.
Social media conduct relating to EMS operations — no posts, photos, footage or commentary about EMS events, patients or operations.
Survives termination — confidentiality obligations continue indefinitely after you stop working with EMS.

Non-negotiable You cannot commence work without a signed NDA on file. The NDA document is available in your VTEvents onboarding documents section — complete, sign and upload it before your first shift. This app records your acknowledgement only; the formal signed NDA is still required.

Contractor Agreement

EMS engages clinical and operational staff as independent contractors under written agreement. Key terms include:

Status — independent contractor, not employee. You are responsible for your own tax (BAS/IAS), superannuation contributions where applicable, and insurance arrangements.
Invoicing — submitted weekly through VTEvents by Monday 1700 AEST for the previous week.
Scope of practice — only the interventions defined by your credentialing record. Working outside scope is grounds for immediate termination.
Fitness for duty — zero alcohol/substance tolerance. Self-assess before every shift.
IP ownership — any work product you create for EMS (documentation, training material, code, designs) remains the intellectual property of EMS Event Medical®.
Termination — either party may terminate with notice; serious breaches (e.g. NDA breach, scope-of-practice breach, falsifying records) are immediate.

What "Confidential" Means in Practice

Do not…	Why
Take ANY photographs or video at Hordern Pavilion — patients, the venue, equipment, the medical room, the show, the audience, or yourself in uniform on site	Hordern Pavilion venue policy + EMS contractual obligation to the venue — breach jeopardises the contract
Photograph or film patients, even for "training"	Privacy Act + AHPRA breach + dismissal
Post about EMS events on social media	Reveals client/venue/clinical info
Discuss patient details with non-EMS clinicians	Disclosure outside the treating team
Screenshot E.V.E.N.T or VTEvents screens	Proprietary system + patient data
Share login credentials with anyone	Breaches audit trail and security
Speak to media without Director approval	All media via Medical Director / Ops Manager
Email patient information to personal accounts	Data retention + security breach

Hordern Pavilion NO PHOTOGRAPHS. NO VIDEO. NO EXCEPTIONS. The Hordern Pavilion has a strict no-photography, no-video policy that applies to all staff working on site — including EMS Event Medical®. This is both a Hordern venue policy and a contractual obligation in our agreement with the venue. Phones must remain in pockets except when required for clinical use (E.V.E.N.T app, What3Words, calling 000, contacting Medical Support). Any breach by an EMS staff member places our contract with the venue at risk and will result in immediate stand-down and disciplinary action.

Sanctions Breaches of patient privacy on social media will be investigated and may be referred to AHPRA and the Health Care Complaints Commission (HCCC). Falsifying clinical or administrative records may result in criminal liability.

I have read and understood the NDA obligations above. I agree to sign and upload the formal NDA document via VTEvents before commencing work, and I understand that confidentiality survives the end of my engagement with EMS.

I acknowledge I am engaged as an independent contractor with my own ABN, am responsible for my own tax and insurance arrangements, and that any work product I create for EMS remains the intellectual property of EMS Event Medical®.

I will not photograph, film, screenshot or post any patient, EMS operation, event, venue, client or system content (E.V.E.N.T / VTEvents) to any social media, public or private platform.

Hordern Pavilion specific: I acknowledge that NO photographs and NO video may be taken at Hordern Pavilion under any circumstances. This is both a Hordern venue policy and a contractual obligation that EMS Event Medical® holds with the venue. I will keep my phone in my pocket except when required for clinical use, and I understand that any breach jeopardises EMS's contract with the venue and will result in immediate stand-down and disciplinary action.

Section 05 / 16

CODE OF CONDUCT

All EMS personnel are expected to uphold these standards at all times — on duty, off duty, on shift, and online.

Professional Behaviour

Treat every patient, colleague and member of the public with dignity, respect and compassion.
Maintain confidentiality at all times — never discuss patient details in public or on social media.
Arrive on time for all assigned shifts. Contact Medical Support if you are running late — message 02 8088 0734 (24/7) or TEXT 0402 762 233 out of hours. Do not contact the on-site Controller for roster or personnel matters.
Wear your EMS uniform correctly and present professionally. No unauthorised badges; clean and tidy at all times.
Do not use your mobile phone for personal use while on duty except during designated breaks.

Zero Tolerance

Zero tolerance Alcohol & drugs — never attend a shift under the influence of alcohol or any substance that impairs performance, including the morning after heavy consumption. Any staff member presenting affected will be immediately stood down without payment, and is subject to disciplinary action.

Bullying, harassment, discrimination — zero tolerance. Reports will be investigated.
Falsifying records — fabricating clinical or administrative documentation is a serious breach and may result in criminal liability and AHPRA referral.
Theft — of equipment, consumables or Schedule drugs is a criminal matter.

Social Media Policy

NEVER photograph, film or record patients without their written consent.
NEVER post patient-related content on any social media platform.
Do not publicly comment on EMS operations, events, or clinical situations without management approval.
Breaches of patient privacy on social media may result in referral to AHPRA and the HCCC.
Hordern Pavilion: NO photographs, NO video — at any time, of anything. Venue policy + EMS contract requirement.

Hordern Pavilion NO PHOTOGRAPHS. NO VIDEO. NO EXCEPTIONS. The Hordern Pavilion has a strict no-photography, no-video venue policy that applies to all staff working on site. EMS Event Medical® is contractually bound to enforce this. Phones stay in pockets except for clinical use (E.V.E.N.T app, What3Words, 000, contacting Medical Support). Any breach risks the EMS contract with the venue and will result in immediate stand-down and disciplinary action.

Fitness for Duty

Self-assess before every shift — if you are unwell, do not attend.
Notify Medical Support via VTEvents as early as possible if unable to work.
If you take prescription medication that may affect alertness or performance, advise the Medical Director confidentially.
Mental health matters — speak to the Operations Manager or access the Team Assistance Program (TAP).

Chain of Command

Your Role	Escalate To
Event Medic / EMT	Operations Mgr / Field Mgr / Medical Support Mgr / Event Medical Director
Nurse / Paramedic (BLS/ILS)	Operations Mgr / Medical Support Mgr / Event Medical Director
Senior Paramedic / Clinical Lead	Operations Mgr / Medical Support Mgr / Event Medical Director
Controllers	EMS Liaison / Operations Mgr / Medical Support Mgr / Event Medical Director
Medical Support	Medical Support Manager / Event Medical Director
Event Medical Director / Med Sup Mgr / Medical Director	EMS Director

Tip When in doubt about clinical management — escalate UP the chain immediately. It is never wrong to ask for help.

I have read and agree to abide by the EMS Code of Conduct, including zero-tolerance for alcohol/substances on duty, the Social Media Policy, and the chain of command for clinical and operational escalation.

Section 06 / 16

ROLE & SCOPE OF PRACTICE

Your role at EMS depends on your qualifications and the event you are deployed to. Knowing what you are — and are not — authorised to do is critical for patient safety and your own registration.

Role Summary

Role	Core Responsibilities
Doctor / FACEM	Highest clinical authority on site. May authorise administration beyond standard paramedic formularies.
Paramedic (CCP / ICP)	Advanced assessment and treatment; S4 and S8 medication administration; advanced airway; team leadership at incidents.
Paramedic (P / P1)	Patient assessment, BLS/ILS care, IV access, limited medication administration; supports ALS as required.
Registered Nurse	Patient assessment, medication administration within RN scope, IV access, clinical support in Medical Tent.
Event Medic	Initial patient contact, triage, first aid and BLS, monitoring, escalation. Limited OTC medications only.
EMT	BLS, patient packaging and transport, AED, wound care, oxygen therapy. Works under paramedic supervision.
Controller	On-site radio dispatcher at festivals — real-time radio comms, resource coordination during the event, patient tracking, inter-agency liaison, MCI coordination. No personnel, roster or management authority — direct all roster/personnel/late/sick matters to Medical Support.
Medical Support	Equipment, logistics, setup/packdown of Medical Tent. No direct patient care.

Critical You must NEVER perform clinical interventions outside your scope of practice. If unsure — STOP and escalate to a more qualified clinician. "Borrowing" another clinician's authority (e.g. an Event Medic giving paramedic-only meds because a Paramedic is nearby) is prohibited unless directly supervised and explicitly authorised.

Scope Rules

Only perform interventions listed in your credentialing certificate (held in VTEvents).
If you gain a new qualification, submit evidence to Medical Support to have your scope updated before using it.
If ever uncertain — ask the senior clinician on site.
Document your scope decisions in E.V.E.N.T — including why you escalated.

Formulary Notes

Formulary EMS Event Medical® does NOT carry Prochlorperazine (Stemetil). In-formulary antiemetics are: Ondansetron (first-line), Metoclopramide / Maxalon (second-line; avoid in <16y and head injury), Droperidol (refractory ICP+).

I will only practise within the scope of practice defined by my credentialing record. I will escalate to a senior clinician whenever I am uncertain, and I will never perform interventions outside my authorised scope.

Section 07 / 16

EVENT DAY — WHAT TO EXPECT

From the night before through to sign-out — the operational rhythm of an EMS event.

Before You Arrive

Check VTEvents the day before for updates, location changes or briefing notes.
Ensure your uniform is clean and in good condition.
Your EMS ID is available in the VTEvents app — be sure you know how to access it.
Bring any personal equipment your role requires (e.g. stethoscope, observations kit).
Allow extra travel time — venue parking and access can be complex.
Review the venue map in VTEvents. If unfamiliar with the venue, contact Medical Support.

Signing In

Arrive at the designated EMS staging/meeting point — check the event Notes in VTEvents for the exact location.
Sign in via the VTEvents app — your attendance is recorded automatically.
Collect your radio, record your callsign, and any event-specific materials from the relevant manager.
Complete your equipment check (see Clinical Basics).
Attend the pre-event briefing — mandatory for all staff.
Confirm post location and communication channel before the event opens.

The Pre-Event Briefing

Mandatory. Do not be late. The briefing covers:

Event overview — type, expected attendance, venue layout.
Your post assignment and any specific hazards at your location.
Communication protocols — radio channel, your callsign, Controller's callsign.
Anticipated patient presentations based on event type and weather.
Transport plan — name and address of the primary receiving hospital.
MCI trigger criteria and activation procedure.
Staff welfare — break times, fluids/food access, toilet locations.

Note Write down your callsign, radio channel and the event commander's direct number. You'll need them immediately when the event opens.

During the Event

Maintain your assigned post unless directed to move by the relevant manager.
Perform regular status checks (typically every 30 minutes).
Report all patient contacts to Medical Support — even with no treatment.
Complete an E.V.E.N.T record for every patient contact — using the appropriate form (Full PCR / Quick PCR / Pain Relief / Non-Clinical).
Stay hydrated and take scheduled breaks. Always advise Medical Support before returning to the MGMCC.
Report safety hazards to the Controller immediately.

Requesting Assistance — Radio

Identify yourself and your location first.
State urgency — "CAT 1 patient — I need ALS support at Post 3 immediately".
For life-threatening emergencies — transmit "PRIORITY — PRIORITY" before your message.
For cardiac arrest — transmit "Code 2 — Code 2" followed by location.
At one-out events — call 000 for all cardiac arrests and patients requiring hospital transport. Do not wait.

Signing Out

Confirm with the relevant manager that all patients are accounted for and PCRs submitted in E.V.E.N.T.
Return your radio and any borrowed equipment.
Sign out via the VTEvents app — recorded for invoice verification.
Attend any post-event debrief.
Report any equipment deficiencies, injuries or incidents before departure.

Overtime If you go overtime, get it approved. Send a text to 0402 762 233 with the name of the person approving the extension and the new finish time. No exceptions.

I understand the pre-event briefing is mandatory, that I must complete an E.V.E.N.T record for every patient contact, and that I must sign in and out via the VTEvents app at every shift.

Section 08 / 16

E.V.E.N.T — PATIENT CARE RECORD SYSTEM

E.V.E.N.T = EMS Venue Event Notification Tool. The official electronic Patient Care Record for every EMS patient contact.

Why E.V.E.N.T Matters

Legal protection — your PCR is a contemporaneous medical record. It is the primary source of truth in any complaint, legal or incident review.
Patient safety — accurate records support safe handover to NSW Ambulance and hospitals.
Quality improvement — aggregated data drives improvements in planning and staffing.
Regulatory compliance — NSW Health and EMS clinical governance require documentation for every patient encounter.

Accessing E.V.E.N.T

Use the EMS-issued tablet/device at your post, or your own smartphone/tablet with the E.V.E.N.T app.
Login credentials are issued by Medical Support during induction.
Change your password on first login. Never share your credentials.
Select the current event from the event list — the app will only allow records for the correct event type.

Choosing the Right Form

Every patient contact must be recorded in E.V.E.N.T — but not every contact needs a full clinical PCR. E.V.E.N.T provides four form types so you can match the documentation to the contact. Pick the right one when you tap New Patient Record:

Form Type	Use For	Examples
Full PCR	Clinical presentations requiring assessment, observation or treatment	Chest pain, head injury, syncope, asthma, lacerations, intoxication, anaphylaxis, anything with vitals or interventions
QUICK PCR	Minor contacts that don't require full clinical assessment	Band-aid, blister care, sunscreen, ice pack, basic first aid, brief reassurance
PAIN RELIEF form	Patients receiving simple OTC analgesia only — no other intervention or assessment	Paracetamol or ibuprofen for headache / minor musculoskeletal pain in an otherwise well patron
NON-CLINICAL form	Non-clinical interactions where no patient care is provided	Directions, lost property, water request, finding a friend, welfare check with no clinical concern

Rule of thumb If you administer any medication beyond simple OTC analgesia, take a full set of vitals, or perform any clinical intervention — it's a full PCR. If you escalate to a senior clinician or NSW Ambulance — full PCR. If in doubt, use the full PCR.

Critical If it is not documented in E.V.E.N.T (in any form type), it did not happen. Complete your record as soon as possible after every patient contact — ideally in real time, or within 20 minutes. Do not leave the event with unsynced records on your device.

Mandatory PCR Fields

Field	Notes
Date/time of contact	Auto-populated — verify accuracy
Event name	Auto-populated — verify accuracy
Patient first name	"Unknown" acceptable if unable to obtain
Patient DOB	"Unknown" or approximate age acceptable
Chief complaint	Select from dropdown; free text in narrative
At least one set of vitals	Min: BP (sys + dia), HR, RR, SpO2, GCS
Triage Category	Must be assigned and documented
Treatment provided	Nil treatment = "Nil treatment required — patient reviewed"
Disposition	Must select one outcome
Clinician name + role + email	Verify correct
Digital signature	Required before submission. Senior clinician signature required for Event Medic / EMT submissions.

Refusal of Treatment

Assess and document the patient's decision-making capacity (oriented, understands risks, voluntary).
Document that you explained the risks of refusing in plain language.
Use the dedicated Refusal of Treatment form in E.V.E.N.T.
Have the patient sign on-screen if possible; document if they refuse to sign.
For patients with impaired capacity (intoxicated, GCS < 14) — contact the Event Medical Director before allowing refusal.

Schedule 8 Medications

S8 Schedule 8 (Controlled Drug) administration MUST have a witnessed entry in E.V.E.N.T and in the physical S8 Drug Register. Both records must match. Any discrepancy must be reported to the Event Medical Director immediately. Witness names are required.

Offline Mode & Connectivity

E.V.E.N.T is designed to work in poor-coverage venues. Specific sync behaviour is documented in the in-app help and will be covered during your face-to-face induction with Medical Support.
Do not shut down the app or your device until you have confirmed all records are submitted. If unsure, check with Medical Support before leaving site.
Notify Medical Support if you have been offline for an extended period during a shift so unsynced records can be tracked.
Never leave an event with patient records still pending submission on your device. If anything is unclear, ask Medical Support before you sign out.

Privacy & Retention

All E.V.E.N.T data is stored on secure encrypted servers compliant with NSW Health data standards.
Do not access patient records that are not your own without a clinical reason.
Do not screenshot or photograph PCRs.
Records retained 7 years (adult) / until age 25 (paediatric) per NSW Health.

I will complete an E.V.E.N.T record for every patient contact, will sync all PCRs before leaving an event, will follow the witnessed S8 register process, and will never screenshot or share PCR content.

Section 09 / 16

VTEVENTS — ROSTERING & INVOICING

VTEvents is EMS Event Medical®'s official rostering platform — the single source of truth for shifts, availability, sign-in/out, and time records. Checking VTEvents is a core responsibility, not a courtesy.

Account Setup

You will receive an email invitation from VTEvents (sent by Medical Support) to your registered email address.
Click the activation link and set a password.
Download the VTEvents app from the Apple App Store or Google Play (search "VTEvents").
Log in with your email and password.
Complete your profile fully: photo, contact, emergency contact, role, location preferences.
Enable ALL push notifications — this is critical. Shift offers can have short response windows.

The Dashboard

Section	What It Shows
My Schedule	All confirmed shifts — event, date, time, location, role
Available Shifts	Shifts offered to you or open for expressions of interest
Pending	Accepted shifts awaiting Rosterer confirmation
Notifications	New shifts, changes, cancellations, messages
Timesheets / Invoices	Completed shifts — review and submit for payment
Availability	Calendar — keep updated 4+ weeks in advance
Messages	Direct messages from Operations / Rostering Team
My Profile	Personal details, qualifications, preferences, ID card

How Often to Check

Situation	Frequency
Normal week (no events)	At least once daily
Week before a major event	Twice daily — morning and evening
During busy event seasons	Every 8 hours
After a Rosterer contacts you	Immediate response in VTEvents (not just verbal)
Changes to existing roster	As soon as you receive notification

Responding to Shift Offers

Accepting — open the offer, review details, tap Accept. Shift moves to Pending then My Schedule once confirmed.
Declining — tap Decline; provide a reason. Frequent declines — review your availability settings.
Expressions of Interest — for large events, tap Express Interest. The team will review and confirm selected staff.

Cancelling a Shift

Time Before Shift	Required Action
> 7 days	Cancel via VTEvents with reason. Try to arrange replacement; call Medical Support if you can't.
2–7 days	Cancel via VTEvents AND phone Medical Support / Rostering Team. Both required.
< 48 hours	URGENT — phone Medical Support or Operations immediately, then cancel in VTEvents.
On the day (emergency)	Phone Medical Support, the event Supervisor AND Operations Manager. Then cancel in VTEvents. Medical certificate may be required.

Critical Cancelling without notice or no-shows are serious. Repeated no-shows may result in removal from the EMS roster. If personal circumstances are affecting your availability, speak to Medical Support confidentially.

Sign-In / Sign-Out

Sign in via the VTEvents app on arrival at the staging point.
Sign out via the VTEvents app at the end of your shift.
Your sign-out time is the basis of your invoice — ensure it is completed before you leave site.
Any overtime — text 0402 762 233 with approver name and new finish time.

Invoicing

VTEvents auto-generates a time record from your sign-in/out times.
Review your times after every shift — date, event, start, finish.
If correct, create your invoice in VTEvents.
Submit invoices weekly by Monday 1700 AEST for the previous week.
Late invoices = delayed payment.
If sign-in/out is incorrect, contact Medical Support immediately — do not wait until next week.

Shift Swaps

Both staff must hold the credentialing for the same role (or higher) at the relevant level. Pay rate follows the rostered role.
Use the VTEvents Shift Swap function — never arrange swaps verbally.
Swaps must be approved by the Medical Support Manager — not confirmed until you receive the VTEvents confirmation.
If a swap is not approved, the original rostered person remains responsible.

I will keep my VTEvents profile and availability calendar accurate at all times, will respond to shift offers promptly, will sign in and out via the app at every shift, and will submit invoices by Monday 1700 AEST each week.

I will follow the cancellation procedure based on time-before-shift, and will never arrange informal verbal shift swaps without using the VTEvents process.

Section 10 / 16

CLINICAL & OPERATIONAL BASICS

Radio, uniform, equipment, infection control, lone worker safety — the operational essentials every EMS staff member must know.

Radio Procedure

Push and hold PTT — wait 1 second after pressing before speaking.
Speak clearly at a moderate pace.
Keep transmissions short. Release PTT when finished. Wait for silence before transmitting.
Format: "[Recipient callsign], this is [Your callsign] — [Message] — Over."

Emergency Transmissions

PRIORITY — "PRIORITY — PRIORITY — PRIORITY — [callsign] — [brief message]". Urgent but not life-threatening.
ARREST — "ARREST — ARREST — ARREST — [location]". All non-essential transmissions cease.
EMERGENCY — reserved for personal danger to staff.

Uniform

Item	Standard
Shirt	EMS-issued polo / shirt — clean, no visible stains or damage, no unauthorised badges
Pants	Black cargo / uniform pants — clean and pressed, no reflective stripes
Footwear	Closed-toe boots or shoes — steel-cap recommended. Clean and tidy. No thongs or sandals.
Hi-vis vest	Worn at all outdoor events with vehicle movement
ID	Access via VTEvents app if no physical badge issued
Gloves	Nitrile for all patient contact — carry a supply
Personal hygiene	Hair tied back, no strong fragrances, nails short and clean
Jewellery	Minimal — no long necklaces or dangling earrings during patient care

Pre-Event Equipment Check

AED — powered on, pads attached, no alerts.
Oxygen cylinder — pressure > 2000 kPa, regulator attached, NRB masks available.
BVM — adult and paediatric sizes present and functional.
Airway adjuncts — OPA set (all sizes), NPA set with lubricant.
Suction unit — functional, tubing attached, container empty.
Monitoring — SpO2 probe, BP cuffs (adult + paed), BGL meter + strips.
Trauma kit — tourniquets ×2, wound packing gauze, dressings, bandages.
PPE stock — gloves (S/M/L), surgical masks, goggles, sharps container.
Medications (ALS only) — drug kit sealed, expiries checked, S8 count reconciled.
Radio — powered on, correct channel, volume appropriate, battery charged.
E.V.E.N.T app — logged in, correct event selected, connectivity confirmed.
Personal — EMS ID, water bottle, phone charged.

Infection Control

Hand hygiene (wash or ABHR) before and after every patient contact.
Gloves mandatory for any contact with blood, body fluids, mucous membranes or non-intact skin.
Surgical mask for any respiratory presentation, suspected infection, coughing/sneezing patient.
P2/N95 for aerosol-generating procedures: CPR, intubation, nebulisation, suction.
Goggles / face shield for splash risk.
Dispose of sharps immediately into sharps container — never reuse or recap needles.
Report needle-stick / sharps injuries immediately to the Controller and complete an incident report.

Lone Worker Safety

Radio check-in with the site team / security / Controller every 15 minutes.
Never approach an aggressive or violent patient alone — radio for security or Police.
Know your exact location at all times — venue map, GPS, or What3Words on your device.
The Controller must be able to locate you within 2 minutes if you do not respond to a radio call.

What3Words The What3Words app is free. It gives a 3-word reference for any 3m square anywhere in the world. Use it to share or navigate to a precise location. EMS staff are expected to install it on their work device.

I have read and understood the radio protocols, uniform standards, equipment check, infection control standards, and lone worker safety expectations.

Section 11 / 16

WORK HEALTH & SAFETY (NSW)

Under the Work Health and Safety Act 2011 (NSW), you have rights and responsibilities. EMS Event Medical® takes these seriously and so must you.

Your Rights

The right to a safe workplace.
The right to refuse unsafe work — notify the Controller or Operations Manager of any unsafe situation.
The right to request safety information, training and protective equipment.
The right to consultation on matters affecting your health, safety or welfare.

Your Responsibilities

Take reasonable care of your own health and safety.
Take reasonable care that your acts or omissions do not adversely affect others.
Comply with reasonable instructions from EMS that are given to comply with WHS legislation.
Cooperate with EMS WHS policies and procedures.
Use PPE correctly. Care for equipment provided.
Report all hazards, near-misses and incidents — do not ignore something because it seems minor.

Reporting

Type	Report To	How / When
Immediate safety hazard	EMS Supervisor + event security	Radio — immediately
Near-miss	EMS Supervisor	During or after shift; E.V.E.N.T incident form
Staff injury	EMS Supervisor + Operations Mgr	During shift; WHS incident form within 24 hrs
Patient adverse event	EMS Supervisor + Medical Director	E.V.E.N.T PCR + EMS incident form within 24 hrs
Equipment failure	Logistics Mgr	During shift, note on equipment check form
Notifiable WHS incident	Operations Manager	Immediately — SafeWork NSW may need to be notified

Notifiable A "notifiable incident" under the WHS Act includes: the death of a person; serious injury or illness (e.g. amputation, serious head/eye injury, hospital admission as in-patient); or a dangerous incident (e.g. uncontrolled escape of substance, electrical contact, structural collapse). These are reported to SafeWork NSW on 13 10 50 by the Operations Manager. The site must be preserved until SafeWork attends.

Manual Handling

Assess patient and environment before lifting — weight, access, obstacles.
Minimum two people for patient lifting. Communicate before lifting: "Ready? 1–2–3–lift".
Use mechanical aids whenever available — stretcher, scoop, carry chair, slide sheet.
Never twist your spine while lifting — pivot your whole body.
Report any musculoskeletal strain or injury immediately. Do not "walk it off".

Heat & Fatigue

Drink water continuously — at least 500 mL/hour in warm weather. Multiple water stations are available at events and in the MGMCC.
Take all scheduled breaks — advise Medical Support or Control when returning to the MGMCC.
Report early heat illness signs (headache, dizziness, nausea) to your Controller immediately.
If fatigued or unwell, inform the Controller — better to be relieved early than risk a patient safety incident.

Aggressive Patients

Your safety always comes first — disengage from any situation where you feel physically threatened.
Use de-escalation: calm tone, open body language, non-threatening positioning.
Do not enter the personal space of an aggressive patient without security present.
If a patient becomes violent — withdraw and request security via radio immediately.
Physical restraint is NOT a role of EMS staff. Contact Police.
Document all aggressive behaviour in E.V.E.N.T and report to the Controller.

Wellbeing & Mental Health

After any traumatic event, a hot debrief will be offered to all involved staff.
Critical Incident Stress Management (CISM) support is available — ask the Operations Manager or Medical Support.
Team Assistance Program (TAP): free, confidential counselling — contact details from Medical Support.
Peer support: reach out to colleagues and leadership — we look out for each other.
Seeking support after a difficult event is professionalism, not weakness.

I have read and understood my WHS rights and responsibilities under the Work Health and Safety Act 2011 (NSW), the hazard / incident reporting requirements, manual handling rules, and the wellbeing supports available.

Section 12 / 16

KEY POLICIES — SUMMARY

Full policy documents are available in the EMS Staff Portal. These summaries are the floor of what you must know.

Confidentiality & Privacy

All patient information is confidential — governed by the Health Records and Information Privacy Act 2002 (NSW).
You may not share patient details with event organisers, media, security or the public.
Sharing patient information on social media is a serious breach and may result in dismissal and AHPRA referral.
Patient records are retained per NSW Health retention standards (7 years adult; until age 25 paediatric).

Child Protection

All EMS staff are mandatory reporters under the Children and Young Persons (Care and Protection) Act 1998 (NSW). If you have reasonable grounds to suspect a child is at risk of significant harm, you MUST report this to Police or the Department of Communities and Justice (DCJ).

DCJ Child Protection Helpline: 132 111
Report immediately — do not investigate yourself.
Document the referral in E.V.E.N.T and notify the Event Medical Director.

Consent

Conscious adults — informed consent. Explain what you are doing and why; confirm the patient agrees.
Unconscious patients — implied consent applies; treat in their best interests.
Patients under 16 — obtain parental/guardian consent where possible. In an emergency without a guardian, treat in the child's best interests and document.
Gillick competency — applies for adolescents 14–17. Assess and document if treating without parental consent.
Refusal — respect informed refusal from patients with capacity. Document thoroughly.

Medication Management

Only administer medications within your authorised scope.
S8 (Controlled) drugs require witnessed administration and a dual-signed register entry.
Medication errors must be reported immediately to the Event Medical Director and documented in E.V.E.N.T.
Never borrow, share, or accept medications from outside the EMS-issued drug kit.

Do Not Attempt Resuscitation (DNAR)

If a patient presents with a valid NSW Advance Care Directive or DNAR order, respect the patient's wishes.
Contact the Event Medical Director for all DNAR situations.
NSW Ambulance should be called for all cardiac arrest cases regardless of DNAR status — they will confirm and manage.
Document the existence of an advance care directive in E.V.E.N.T.

Mandatory Reporting to AHPRA

Registered practitioners (Paramedics, Nurses, Doctors) have an obligation under the Health Practitioner Regulation National Law (NSW) 2009 to report:

Another registered practitioner engaging in notifiable conduct (practising while impaired, sexual misconduct, significant departure from accepted standards).
Your own impairment that could place the public at risk.

If unsure whether something meets the threshold, seek confidential advice from the AHPRA notifications line: 1300 419 495.

Alcohol & Substance Use

Zero Tolerance Never attend a shift under the influence of alcohol or any substance that may impair performance — including the morning after heavy consumption. Any staff member presenting affected will be immediately stood down without payment and is subject to disciplinary action.

I have read and acknowledge the EMS Confidentiality, Child Protection (mandatory reporter), Consent, Medication Management, DNAR, AHPRA mandatory reporting and Alcohol/Substance policies.

Section 13 / 16

KEY CONTACTS

Save these contacts to your phone before your first shift. Direct numbers for senior staff are issued at credentialing.

EMS Internal

Role / Team	Contact	For
Event Medical Director	Direct number — issued to senior clinical staff	Clinical governance queries
Operations Manager	Direct number — issued to all clinical staff	Operational issues
Field Manager	Direct number — issued to all clinical staff	On-site support
Medical Support / Rostering	Message 02 8088 0734 (24/7, message only) or VTEvents Messages or TEXT only to 0402 762 233 (out of hours)	All roster, availability, shift offers, overtime approvals, late notifications, and personnel matters. This is the only contact for personnel issues — Controllers are radio dispatch only.
EMS Staff Portal	E.V.E.N.T app — left-hand menu	Policies, forms, credentialing docs, training
Onboarding result mailbox	medicalsupport@emseventmedical.com.au	This onboarding result is sent here

External

Organisation	Number
Emergency Services (Police / Fire / Ambulance)	000
NSW Ambulance (Non-Emergency)	132 022
NSW Poisons Information Centre	13 11 26
SafeWork NSW	13 10 50
AHPRA	1300 419 495
Health Care Complaints Commission (HCCC)	(02) 9219 7444
DCJ — Child Protection Helpline	132 111
NSW Ministry of Health	(02) 9391 9000

EMS Event Medical® Office

6/59 Smeaton Grange Rd, Smeaton Grange NSW 2567
Phone (24/7): 02 8088 0734
Email: events@emseventmedical.com.au
Web: emseventmedical.com.au

Section 14 / 16

KNOWLEDGE CHECK

20 auto-marked questions covering the content of this onboarding. Pass mark 80% (16/20). You may review and change answers before submitting. Your score is included in the result emailed to Medical Support.

Instructions Tap an option to select. Tap a different option to change. Submit when all 20 questions are answered. After submission you will see correct answers, your score, and any items you got wrong.

0 / 20 answered

Section 15 / 16

DECLARATION

Final acknowledgement before submission. Read each statement carefully — your name and the date are recorded with the result.

I confirm I have read and understood the EMS Event Medical® Staff Onboarding & Induction content in full, including the NDA obligations, Code of Conduct, scope of practice, E.V.E.N.T documentation requirements, VTEvents responsibilities, WHS requirements, and Key Policies.

I understand I will not be rostered or paid until I have completed this onboarding, signed and uploaded the formal NDA and Contractor Agreement to VTEvents, and provided all mandatory documents (ABN, insurances, AHPRA / WWCC / Police, qualifications).

I will only practise within my credentialed scope of practice, will document all patient contacts in E.V.E.N.T, and will escalate to a senior clinician whenever I am uncertain.

I confirm I am fit for duty, hold no undisclosed condition that would impair my ability to perform my role safely, and will not attend any shift under the influence of alcohol or impairing substances.

I authorise EMS Event Medical® to contact my listed emergency contacts, store my health information confidentially under the Health Records and Information Privacy Act 2002 (NSW), and email this onboarding result to medicalsupport@emseventmedical.com.au.

Digital Signature

Type your full legal name to sign *

Date

Note Typing your name in the signature field constitutes your electronic signature for this onboarding declaration. This does not replace the formal NDA and Contractor Agreement, which must be signed and uploaded separately to VTEvents.

Section 16 / 16

RESULT & SUBMIT

Below is your onboarding result. Tap Email to Medical Support to send it to medicalsupport@emseventmedical.com.au. Read the reminder below carefully — you must attach both the result .txt file AND the signed NDA PDF before sending.

ONBOARDING& INDUCTION

Who's accessingthis onboarding?

Non-DisclosureAgreement

1. Purpose

2. Definition of Confidential Information

3. Recipient's Obligations

4. Permitted Disclosure

5. Intellectual Property

6. Return or Destruction of Confidential Information

7. Survival

8. Breach

9. Governing Law

10. Electronic Execution

RECIPIENT DETAILS

SIGNATURE

WELCOME TO TEAM EMS

Our Values

Organisational Overview

YOUR DETAILS

Personal Information

Role & Qualifications

Emergency Contacts

Health Information (Confidential)

DOCUMENTS, ABN & INSURANCES

Mandatory Documents

ABN Requirement — All Contractors

Renewal & Annual Requirements

NDA & CONTRACTOR AGREEMENT

Non-Disclosure Agreement (NDA)

Contractor Agreement

What "Confidential" Means in Practice

CODE OF CONDUCT

Professional Behaviour

Zero Tolerance

Social Media Policy

Fitness for Duty

Chain of Command

ROLE & SCOPE OF PRACTICE

Role Summary

Scope Rules

Formulary Notes

EVENT DAY — WHAT TO EXPECT

Before You Arrive

Signing In

The Pre-Event Briefing

During the Event

Requesting Assistance — Radio

Signing Out

E.V.E.N.T — PATIENT CARE RECORD SYSTEM

Why E.V.E.N.T Matters

Accessing E.V.E.N.T

Choosing the Right Form

Mandatory PCR Fields

Refusal of Treatment

Schedule 8 Medications

Offline Mode & Connectivity

Privacy & Retention

VTEVENTS — ROSTERING & INVOICING

Account Setup

The Dashboard

How Often to Check

Responding to Shift Offers

Cancelling a Shift

Sign-In / Sign-Out

Invoicing

Shift Swaps

CLINICAL & OPERATIONAL BASICS

Radio Procedure

Emergency Transmissions

Uniform

Pre-Event Equipment Check

Infection Control

Lone Worker Safety

WORK HEALTH & SAFETY (NSW)

Your Rights

Your Responsibilities

Reporting

Manual Handling

Heat & Fatigue

Aggressive Patients

ONBOARDING
& INDUCTION

Who's accessing
this onboarding?

Non-Disclosure
Agreement